Welcome to ServeMate. This Privacy Policy explains how ServeMate ("we", "us", or "our") collects, uses, stores, protects, and handles information when you use the ServeMate mobile application and related services.

By using ServeMate, you acknowledge that you have read and understood this Privacy Policy.

1. About ServeMate

ServeMate is a digital service platform designed to provide users with access to its available features and services through its mobile application and website.

The ServeMate application is operated by the ServeMate development team/company identified on the applicable Google Play listing.

2. Information We May Collect

Depending on how you use ServeMate, we may collect information necessary to provide and maintain the service.

Account Information

• Name or username
• Email address
• Phone number, where provided
• Account login and authentication information
• Other information that you voluntarily provide

Usage Information

• Application usage and interaction information
• Device and application information necessary for operation
• Technical information such as app version and operating system
• Error and diagnostic information when required for troubleshooting

We only collect information that is necessary for the operation and improvement of the services, subject to the permissions and disclosures applicable to the version of the application.

3. How We Use Information

Information collected through ServeMate may be used for purposes including:

• Creating and managing user accounts
• Providing requested services and features
• Authenticating users
• Communicating with users about their account or services
• Providing customer support
• Maintaining and improving application functionality
• Detecting and preventing fraud, abuse, or security issues
• Diagnosing technical problems
• Complying with applicable legal requirements

4. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate, maintain, secure, or improve ServeMate. Such providers may process information on our behalf and are expected to handle it according to applicable contractual and legal requirements.

We may also disclose information when required by applicable law, legal process, court order, or to protect the rights, safety, security, and property of our users or our services.

5. Data Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide the services, maintain legitimate business records, resolve disputes, prevent fraud and abuse, comply with legal obligations, and enforce applicable agreements.

When information is no longer required for these purposes, we will delete or anonymize it in accordance with our applicable retention practices.

7. Account Deletion

When an account deletion request is processed, we will delete the personal information associated with the account, except where certain information must be retained for legitimate reasons such as legal, regulatory, security, fraud-prevention, or record-keeping requirements.

Any information that must be retained for such reasons will be retained only for the period required or permitted by applicable requirements.

8. Children's Privacy

ServeMate is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

9. Third-Party Services

ServeMate may use third-party services or infrastructure providers to support application functionality, hosting, analytics, communications, security, or other operational requirements.

Third-party services may process information according to their own privacy policies and applicable terms.

10. Cookies and Website Technologies

Our website may use cookies or similar technologies where necessary for website functionality, security, preferences, analytics, or service improvement.

You can control certain cookie settings through your browser, subject to the functionality available on the website.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact ServeMate through the official contact details provided on our website or Google Play listing.